INTERNATIONAL JOBS
Complaints Specialist Jobs in Brazil 2026 Full Time NEW
Complaints Specialist Jobs in Brazil 2026 at Wise Careers Apply Online
Are you seeking an international fintech company customer support job? Complaints Specialist jobs in Brazil 2026 at Wise give professionals passionate about solving customer complaints, analyzing case studies and improving customer experience the perfect opportunity. If you have great communication skills, experience with customer complaints or dealing with vulnerable customers, and thrive in a dynamic environment, then this is the job for you.
Wise is a world-class fintech company that allows millions of people and businesses to send, receive and manage their money with low fees and transparency worldwide. As a Complaints Specialist, you will research escalated customer complaints, find out what caused them, work with various departments and suggest changes that will improve customer experience.
If you have previous experience in working with customers or complaint handling, this is a job that will guarantee excellent career prospects and great employee benefits.
Job Description
- Organization: Wise
- Title: Complaints Specialist (Escalated Support)
- Position Type: Full-Time
- Place of Work: Brazil (Flexible/Hybrid based on organizational policy)
- Industry: FinTech (Financial Technology)
- Experience Needed: Handling customers’ complaints or inquiries
- Language: English
About Wise
Wise is one of the most innovative FinTech organizations of our time providing fast, affordable and transparent services for international money transfers. The millions of people and organizations worldwide utilize services of Wise in order to make international money transfer without any additional banking charges.
Employees of Wise come from around the globe and therefore makes Wise an organization which is inclusive in nature with emphasis on innovation, cooperation, and customer satisfaction
Responsibilities
The following responsibilities may be assigned to you as a Complaints Specialist
- Identification of the root cause of customer problems.
- Handling complaints that involve vulnerable or risky customers.
- Working with different departments such as customer service, fraud, compliance, and product.
- Creation of professional written responses for customers.
- Execution of Root Cause Analysis (RCA).
- Identification of trends impacting many customers.
- Proposal of recommendations for improving the business process.
- Analysis of customer feedback and their journeys.
- Report creation and summarization of performances.
- Attendance in retrospective meetings.
- Process improvement support.
- Fair and efficient complaint resolution.
- Customer satisfaction.
- Internal policies and regulation adherence.
Qualifications
The candidate should have:
- Fluency in the written and spoken English language.
- Experience with clients.
- Experience with complaint resolution or dealing with vulnerable clients.
- Analytical thinking.
- Experience with RCA.
- Strong communication and stakeholder management skills.
- Ability to work under pressure.
- Good organizational and time management skills.
- Client-centered approach.
- Flexibility to work odd shifts, even weekends.
Preferred Competencies
Applicants with the following competencies will be at an advantage:
- Experience in complaint handling
- Knowledge of financial services
- Customer journey mapping
- Data analysis competency
- Report writing
- Risk assessment
- Process improvement
- Collaboration competency
- Decision making
- Adaptability to dynamic environments
Employee Benefits
The benefits offered by Wise are as follows:
- Competitive salary
- Restricted Stock Units (RSUs) of the company
- Flexibility in work schedule
- Self-development budget per year
- Allowance for health and dental
- Life insurance
- Employee Assistance Program (EAP)
- Paid annual leave 30 days
- Three extra personal leave days
- Volunteer day per year
- Six-week paid sabbatical in the fourth year
- Paid parental leave
- Child care support
- Transport allowance
- Food allowance on monthly basis
- Meal allowance on monthly basis
- Membership in gym through TotalPass
- Career development
- Dynamic international work environment
Why Become a Part of Wise?
To become a Wise employee means getting an opportunity to work for one of the best growing fintech companies. Job applicants get opportunities to work with international teams, solve significant problems of clients, and participate in the development of products which are used by millions of people all over the world.
The Wise company values diversity, innovation, transparency, and individual growth and gives great working conditions and career prospects to its employees.
How to Apply?
In case you want to apply for jobs, then you can do so using the, Wise Careers website. But when applying using the, Wise Careers website, you will need to make sure that you prepare a resume that is in, English because Wise Careers accepts only resumes that are in, English.. It has to be done via the, Wise Careers website.
Frequently Asked Questions
Where will this job be based?
The position is in Brazil and may have flexible or hybrid work options depending on business needs.
Is any complaint handling experience needed?
Yes. It is required that applicants have experience in customer service, complaint handling, or handling vulnerable customers.
Do I have to be able to speak English?
Yes. Applicants are required to have good written and spoken English language skills.
Are weekends shifts mandatory?
Yes. Applicants are expected to work on flexible schedules and weekend shifts as necessary.
What are the benefits offered by Wise?
Employees will get health insurance, paid vacation, parental leave, transport allowance, food and meals allowance, gym subscription, training budget, and much more.
Conclusion
Complaints Specialist Jobs in Brazil 2026 at Wise are an excellent career option for those people who want to help customers, solve complicated problems, and improve the process of doing business. Great employee benefits, career prospects, flexible work options, and working in a multinational fintech company make Complaints Specialist position a perfect choice for career-oriented people.